AI Workforce Assistants
NorthSecure.AI turns your existing corporate email inbox into an AI-powered assistant that answers common employee questions, reduces repetitive work, and helps lean teams scale without adding headcount.
See the inbox approach
Employees email a familiar company address. A scoped assistant uses agreed guidance to help answer routine questions, while approvals and sensitive decisions stay with your people.
Start by discussing one inbox, its common questions, approved information and the requests that need a person.
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Illustrative examples, not customer results. The HR-policy example is Operations policy guidance, not leave approval. Mailbox access, approved documents, automatic sending, privacy/retention and human escalation are configured and tested for each customer. The current Operations proof of concept is draft-only.
How it works
Instead of asking employees to learn a new portal, NorthSecure.AI configures AI-powered assistants behind normal company inboxes. Staff email a familiar address, get a practical first response, and lean teams spend less time answering the same questions over and over.
Offerings
AI Tier-1 IT Support via Corporate Email
Employees email a normal corporate address like helpdesk@company.com and receive helpful AI-generated responses for common IT support questions.
AI First-Line Security Support
Employees email a corporate security inbox like security@company.com and receive practical guidance on common IT security and compliance questions.
AI Internal Knowledge and Operations Desk
Employees email a corporate operations inbox like operations@company.com and receive guidance based on company policies, procedures, and internal documentation.
Pricing
Choose a focused Starter package or a separately scoped custom engagement. Monthly fees and one-time setup are shown separately.
A practical starting point for one department's recurring questions, using one existing Microsoft 365 mailbox and your approved guidance.
Your existing Microsoft 365 mailbox and licences are required. Extra integrations, document cleanup, higher usage and expanded support are quoted separately before additional work begins. This package does not include attachments, system changes, unlimited support, 24/7 human coverage or a response-time SLA.
For broader requirements, additional inboxes or more involved configuration, keep the scope, usage and support expectations specific to your organization.
The three-assistant option can cover Helpdesk, IT Security, and Operations. Pricing depends on volume, integrations, documentation quality, and escalation needs. No uptime or response-time SLA is implied.
Book an email-assistant demonstrationScope and safeguards
Each proposal specifies the inbox integration, approved knowledge sources, expected message volume, support window, escalation owner, data retention, and any AI usage or overage charges. Starter limits are shown above; expanded requirements need a separately agreed quote.
Starter covers one existing Microsoft 365 mailbox and the small approved knowledge pack described above. Additional systems, attachments or document cleanup are not included.
Routine guidance does not require individual human approval. When a request needs an approval, involves a sensitive decision or is unresolved, your designated person remains responsible. Escalation rules are agreed during setup.
Starter includes two total management hours per month across business-hours monitoring, troubleshooting, a small knowledge update and reporting. This is not continuous monitoring or 24/7 human support. Custom coverage is agreed separately.
Why this works for SMBs
These assistants are designed for lean Canadian teams that need faster first responses, better consistency, and fewer repetitive inbox loops. The goal is not hype. It is helping your existing people spend more time on higher-value work.
Practical answers
Starter uses one existing, licensed Microsoft 365 mailbox. Other inbox integrations and knowledge sources are confirmed during custom scoping.
Starter costs $995 CAD per month plus $995 CAD one-time setup. It covers one inbox, one use case, up to 150 new employee requests per month, a small approved knowledge pack and two total management hours per month. The knowledge pack is limited to five clean documents, ten text pages or 5,000 words in total, whichever limit is reached first. English, text-only guidance is included; attachments and multi-turn conversation memory are not.
No. Routine questions covered by the agreed sources can be answered automatically after customer-specific configuration. Your designated person remains responsible for approvals, sensitive decisions and unresolved requests. The current Operations proof of concept is draft-only.
No. Escalation rules and human oversight remain important, especially for sensitive or unresolved questions.
Starter has the limits shown above. Higher usage, additional integrations, document cleanup and expanded support are quoted separately before additional work begins. Broader custom engagements depend on volume, documentation quality and escalation requirements.
Request a demo and discuss the inbox, common questions, knowledge sources, and required escalation path.
Next step
If you want to see what an AI-powered helpdesk, security, or operations inbox could look like in your business, start with a practical demo conversation.
Book an email-assistant demonstration